Frequently Asked Questions
What is dry cleaning?
Dry cleaning, as the name suggests, is a method of cleaning clothes without water. Cleaning your clothes using a liquid solvent and different chemicals (biodegradable and harmless) designed to remove dirt, stains and odors from your clothes, instead of water.
Why should I dry clean when I have a washing machine?
There are several reasons why people prefer dry cleaning over washing machine. First, dry cleaning not only eliminates the risk of your clothes shrinking or tearing during washing, but also extends the life of your clothes. Dry cleaning does not use water, mechanical action or heat to wash your clothes. Although the dry cleaning method is gentler, the solvents it uses are much stronger than laundry detergent. Therefore, it can remove stains more easily.
I've heard that dry cleaning shortens the life of clothing, is it true?
We don't know where this rumor came from. What we do know is the fact that this is a rumor! On the contrary, dry cleaning makes your clothes last longer. Our methods remove stains that washing machines cannot remove and preserve the colors of clothes. Even after using a washing machine, there may be stains and dirt on the fabric that cannot be seen. This makes the dress or clothing more useless and ultimately unwearable.
Do you use bleach?
We don't use bleach (bleach) on clothes unless absolutely necessary, and if we have to use it, we have a professional team that makes sure it won't damage the garment.
Will sweating damage my clothes?
For clothes, sweating is a difficult issue. Worse still, aluminum chloride antiperspirants can also damage your clothing if applied in excess. To prevent sweat damage, you need to be mindful of the amount of antiperspirant you use and take the affected clothing to the dry cleaners immediately after wearing it.
How Does Dry Cleaning Affect the Color of My Clothes?
According to the care label rule, colors should be able to withstand the recommended care procedure. In general, dry cleaning preserves colors better than a wet wash. However, our team always checks labels ahead of time to ensure the garment survives the process, avoiding potential risks.
Can Dry Cleaning remove all stains?
Dry cleaning has been proven to remove stains more effectively than washing machines. Unfortunately, some stains are permanent and even the best cleaning methods cannot remove them. If you notice a stain on your clothes, never try to remove it yourself. Washing a stain or trying to remove it with a household cleaner can cause it to penetrate the fabric further and permanently ruin its structure. If you deliver the stained garment in question to the Dry Service experts, you can be sure that you will receive professional support in this regard.
Is there any minimum order amount to use your service?
Yeah. Our shuttle service, which is shaped according to your location, is 100₺ if it is close to the Dry Service branch in the location you want to use (For example, you are in Ataşehir and you request service from our Ataşehir branch). If you are far from our branch (anywhere on the Anatolian Side of Istanbul), we have a minimum order amount of 100-300₺ depending on your district. You can contact us for detailed information, see the minimum order amount determined for your region during online order stages, or browse our branches page to look at the nearest branch to you.
How Do You Do Home Pickup and Delivery?
We want to make the cleaning process as easy and convenient as possible. Therefore, you do not need to sort out your clothes in advance. You can put your clothes in a sturdy bag. Please notify us of any stain and repair requests in advance so that we can take care of your items in the best possible way as we sort and check all garments for stains upon arrival at our facility. We have an area on our mobile application and website where you can check the service hours in your area. You can check our service hours in your area here. At the delivery time, our service will pick up the products to be dry cleaned at your door. In the next process, we will deliver your clothes to your door in a clean and orderly manner within 24 hours.
How do you wash the curtains?
We evaluate your curtains according to the type of fabric, pattern and attachments, and as a result of this evaluation, we wash them in a sensitive and gentle way using the most suitable cleaning method for your curtain.
Will my curtains shrink after washing?
When many curtains are washed wet, regardless of the temperature of the water, they can shrink and fabric textures can be damaged. Dry Service expert team will not start the cleaning process without determining the right method to preserve the originality of your curtains. Dry Service, which does not leave its job to chance, delivers your products to your address in the cleanest condition without any problems with its experience in curtain washing. You can be comfortable with this. As Dry Service, we have an experienced and trained cleaning team.
Do you dry clean or wash?
Many fabric labels say dry clean. However, in our experience this means very little. We carefully wash all curtain fabrics. There is a big difference in the cleaning process. We wash off the dirt on the fabric by washing it. We see a lot of people who have their curtains dry cleaned and are disappointed that the result is not satisfactory. Dry cleaning does not remove mildew stains on fabric. For this reason, we carry out a special washing process for your curtains. We prioritize your satisfaction and take great pleasure in witnessing the happiness you experience when we hang your curtains.
Do you use a steam machine?
No. We do not steam clean your curtains. We subject the curtains to a professional wash process to properly clean the entire curtain, including headboards and frills. Steaming the curtains does not remove all the dirt and depending on the dirt, it may work some of it into the fabric. For this reason, we only wash your curtains.
Does the curtain washing process fade the colors?
No. Our expert team, after making the fabric and other evaluations required for curtain washing, selects the most suitable chemicals and washes your curtain. Frankly, we make the whites whiter and the colored curtains brighter. Fixed by experience.
When can I receive my curtains?
We have a variable lead time depending on the quantity of your curtain. However, we deliver your curtains within 4-5 days as on the first day.
Cat – dog stains, food stains, oil stains, cigarette smoke, handprints, smoke odor, etc. can you clean the dirt?
Yeah. We can also remove many other stains (please inquire). It's helpful to know what's causing the stains. We cannot restore the color parts where the curtain color has been destroyed by the stain. We can also deodorize curtains that have been soiled by odors such as smoke or cooking odours.
Which curtains should I wash?
Since all curtains collect dust and all other dirt in the environment, we recommend that you have all curtains in the house washed. You can be sure that there will be a noticeable difference between clean and unclean.
Do you wash roller blinds, zebra or other mechanical blinds?
Yes, we are destroying. We apply special washing processes for roller blinds and zebra style mechanical curtains. Get comfortable with this. Our experienced team performs all kinds of curtain washing with great devotion and meticulousness.
How often should I have carpets cleaned?
When you vacuum your carpet, you are removing surface dirt and contaminants and giving it a fresher look. However, over time, carpet fibers get dirty from daily life, spills, children, pets and other reasons. If left undisturbed, these contaminants not only affect the appearance of your carpet; they also cause them to wear out faster, and more importantly, they can pose health risks, especially for people with allergies or asthma, and young children who spend a lot of time on the floor. The best way to maintain a cleaner and healthier home is to complement your regular vacuum with a professional cleaning. Having your carpets washed will remove the dirt you can't see and create a new feeling all the time. It's important to have carpets cleaned regularly if you have asthma, allergies or other health problems. Dry Service offers professional carpet cleaning at least every 6 months, depending on the level of contamination and whether there are children or pets in your home.
How long does it take for carpets to dry?
Drying is very important in carpet washing method. We do not deliver your carpets to you before they dry, as a damp carpet will cause mold and bacteria formation. Although the drying time varies according to the fabric type of the carpet and the weather, we deliver your carpets in 5-7 days.